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We have a money back satisfaction guarantee.
Samples must be returned within thirty (30) days of the original order. Once the sample is received, we will issue you a credit for the full cost of the sample, excluding shipping charges.
We cannot accept returns of custom embroidered products unless the product or embroidery is defective. In the event that a product or embroidery is defective, please notify us in a timely manner. It would be helpful if you would take a picture of the defect and upload it. Any defective custom embroidered product will be replaced free of charge.
Return your order to:
Stitch America Inc.
110 Cross Street
Bremen, GA 30110